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(1) Non-Personalized Products: We accept returns for non-personalized products within 14 days worldwide. Return shipping costs are the responsibility of the customer.
(2) Personalized products: If your product has been personalized, unfortunately we cannot accept returns as it was made by hand just for you. We personally inspect each item before sending it to customers. If your personalized product arrives damaged, you can of course return it free of charge. Please read our General Terms and Conditions for further information (§7).
How can I return an item?
- IMPORTANT: Send us an email to email@example.com in advance and let us know that you want to return an item. There are different return addresses, which you will then be informed accordingly. If it is personalized but damaged, it would be very helpful if you could send us a photo.
- Your return will then be noted and checked.
- We recommend that you track the return with DHL. The costs of the return must be borne by the customer himself.
- Once we have received the product, we will refund your payment within 14 days via the payment platform selected in the check-out.
Read our cancellation policy for more information.