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RETURNS
(1) Non-personalized products: We accept within 14 days worldwide Returns for non-personalized products. The costs for return shipment are to be borne by the customer. The item must of course be returned unused, complete and in the original, undamaged packaging. In case of missing original packaging or accessories or if damage or signs of use are found, we will deduct a percentage of the purchase price from the amount to be refunded as compensation.
(2) Personalized products: If your product has been personalized, we unfortunately cannot No returns are possible as it was made by hand just for you. We personally check every item before we ship it to customers. If your personalized product still arrives damaged, you can it of course for free Please read the Please read our General Terms and Conditions for further information (§7).
(3) Uncollected parcels in the DPD Parcelshop: If If you do not pick up the package from the DPD Parcelshop, the package will be automatically returned to us after about a week. We will then treat the package as a normal return and refund you the amount paid minus the return costs.
How can I return an item?
- IMPORTANT: Send us an email in advance tosupport@beverlyco.de und Let us know that you want to return an item. There are different return addresses, which will be communicated to you accordingly. If it is personalized but damaged, it would be very helpful if you could send us a photo.
- Your return will then noted and checked.
- We recommend that you return the item using DHL and track it. The customer must bear the return costs themselves.
- When the product arrives with us, we will refund your payment within 14 days via the payment platform selected during checkout.
Read our Cancellation policy for more information.
You have a question about a product or your order ?
Contact us now - we will be happy to advise you!
✓ Write us an email to support@beverlyco.de
✓ Check our FAQs - we have summarized some questions for you!
(1) We always strive to ensure that our customers are satisfied with our products . If this is not the case , you can of course send the product back to us within 14 days of receipt.
(2) If you would like to return an order , we will be happy to help you. Simply send us an email to support@beverlyco.de and we will walk you through the process.
(3) Please note: A 100% refund of your return can only be issued if the items arrive in their original packaging and unused. For used items, we reserve the right to withhold a portion of the refund amount.
(4) Please also note that we cannot accept returns on personalized products.
(5) The return of vouchers and e-vouchers is also excluded.
(6) Please note that processing your return may take up to 14 days.
(7) The costs for the return are borne by the customer.
You can find further information under Shipping & Returns
If you have any questions, please send an email to support@beverlyco.de